Getting Started: Web Store Set up
In terms of e-business/online business, a web store can be described as a means to display the products or services offered by a web store. The web store displays only those categories, subcategories, products, and tracking groups that are web-enabled in Back Office.
Note: Before the customer can start working on the web store the following prerequisites needs to be made:
- In order for the company to be available on the Web store, the “Display on Web Store” check box should be checked.
- Setting up products for display i.e. check the check box “Display on Web Store” for the products that need to be available on the web store.
- “Enable Online terms” check box should be checked for Customer – Defining processes for order-creation online on the web store.
- Setting up e-mails and e-mail templates.
- Preferences for online account management.
- Web Store preferences to determine website behavior.
Identifying Products
Greenestep allows you to web-enable only those products which you want to sell from the web store.
The ‘Display on web store’ option needs to be enabled in the Product Master, Web store > Display tab. Only then will the product be displayed on the web store. In addition, you can specify product preferences such as images, descriptions, and banner links, as the user wants them to appear on the web store.
Note: Hidden products will not be shown on the web store even if they are web-enabled.
Prices Displayed Online
GreeneStep can calculate or display the price of products in various ways on the web store depending on the settings you do.
The following options are available for the prices displayed online:
- Rounding-off method
- Guest level pricing
- Customer pricing
- Show both regular and discounted price
- Call for price
- Scan lower levels and select lowest price
Stock Levels Online: GreeneStep allows you to display stock information along with the product on the web store.
Note: The stock details are not displayed for Service type products.
GreeneStep can calculate or display the stock details of items in various ways on the web store depending on the settings you do.
The following options are available for the prices displayed online:
- Displaying the Stock Level
- Displaying Negative Stock
- Negative Stock
Enable this option to display the stock level of all the products on the web store.
To display the stock level of a product, do the following:
Menu Path: E-Commerce > Web Store Setup List > Web Store Setup Master > Layout > Stock tab
‘Display negative availability’ check box – You can enable this option to display the negative value of the stock if the stock level falls below “0”.
Note: If the available quantity for a product is “100”; a customer orders 110 numbers and after shipping the products, the stock in hand will be “-10”. This negative quantity is displayed on the web store for this product.
The negative stock information display is possible only if you enable the ‘Display negative availability’ check box in the Web Store Setup Master.
Negative Stock
On the web store if the quantity reserved against pending orders is more than the stock in hand, that means that there is no stock available. In such a case, the product will not display the quantity.
You can set the Web Store Setup master to display this quantity as a negative value.
Creation of Web Orders
GreeneStep allows you to specify which sales transactions must be created and how should the shipping charges be calculated, whenever a sale is done on the web store.
Customers can make payments for web orders using any of the following methods:
- Cash
- Check
- COD
- Credit cards
Note: Cash on Delivery refers to making payments after delivering the items the customers have ordered for.
Generally, products are shipped to customers by professional delivery agents. Delivery agents have their own delivery methods, depending on the requirement of the customer. Usually, there are additional charges for express delivery.
Secret Questions
GreeneStep allows you to define secret questions for the web store. At the time of registration, the online customer is required to provide an answer to any of these questions. The secret answer and question will help them at the time of login if they forget their login/Email password.
To enter secret questions, do the following:
Menu Path: eCommerce > Security Setup > Security Questions from the Web Store dialog box comes up.
Set up secret questions using which customers using online stores can retrieve their forgotten passwords.
Select the check box ‘Create Security Questions that will be used to retrieve the forgotten Password of the customers’ to enable setting secret questions for the web customers. The secret question option is displayed during web registration and adds an additional level of security when the customer logs in.
If a customer forgets his password, he must correctly answer the secret question to get the new password in an email. If they cannot answer the secret question, they will receive an error message.
Uncheck this check box to disable setting secret questions if you do not want the secret question option to appear during registration. If the web customer forgets his password, a new password will be immediately sent to him.
This option is not selected by default but it is a good business practice to keep the secret question enabled.
Note: If you are an existing user, this feature will be set based on your previous usage of secret questions. If you do not use secret questions on your web store, this option is not selected by default. If you use secret questions on your web store, this option is selected by default.
- Enter up to four secret questions.
- These questions display on the web store.
- If your web customer has forgotten the login/Email password, the customer is prompted to answer the question that they have set for themselves at the time of registration. This feature enhances the security of the website when the customer wishes to change the password or login/Email name.
Advertisement
Banners on the web store are the web equivalent of commercials. More specifically, a banner advertisement is a rectangular graphic, often animated, advertising a product or service.
You can either create your own banner or have it created for you professionally. If you create the banner on your own, you need to do it using graphic packages (like Adobe Photoshop or so). You can also have animated banners on the web store.
To display banners in the web store, you must associate images or graphic files in respective Masters in the Back office. You can also link banners to specific products, categories, and sub-categories or to other websites. The banners specified in the Products/Categories/Manufacturers/Brand masters override the images specified in the Web Store Advertisement Master.
Note: The default banners appear on web pages where no specific banner has been assigned. The default banners can be set in the Web Store Advertisement master available in Web Store Advertisement List. The banner images listed in this browser are picked up at random every time the web page is refreshed or visited
To add a new banner image;
Menu Path: Ecommerce > Advertisements
