The ticketing system allows for the creation of tasks or tickets to address client issues or tasks internally. When a client calls in with a problem, a ticket is created, and it gets routed to the appropriate person for resolution. This ensures that the client is notified of the progress and status of their issue. Initially, the preference is for employees to create the tickets, but there’s potential for clients to submit tickets directly in the future. The system allows for tracking ticket status and progress, and tasks can be reassigned if necessary. Email notifications can be configured to keep clients informed about the status of their tickets, although this depends on the management decision and preference regarding communication volume and content.
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